Developer CD Projekt Red has issued an apology and offered a full refund to frustrated Cyberpunk 2077 players who are running into numerous issues with the console versions of the game. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” the company wrote in a statement posted to social media.
Ars Technica, like all other outlets receiving pre-release code, was only given access to a PC build of Cyberpunk 2077 before giving our opinion earlier this month. Those looking for impressions of the console versions had to wait until after the game launched publicly last Thursday.
At that point, those players would have encountered widespread player and critic complaints of game-breaking bugs, low-resolution graphics, and console crashes. While the PC version had its share of glitchiness, reports suggest the console versions are in much rougher shape. And while there aren’t native versions of Cyberpunk 2077 on the PlayStation 5 of Xbox Series S/X yet, reports suggest the last-generation console versions of the game play somewhat better when running in backward-compatibility mode on those next-generation systems.
In its note, CD Projekt Red explicitly apologized for “not showing the game on base last-gen console before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase.” That comes just days after the developer trumpeted the fact that over 8 million players had pre-ordered the game, most long before any reviews were available, so make of that what you will.
CDPR has also promised to “fix bugs and crashes” through continuing updates, including “two large patches” scheduled for January and February of 2021. Between them, those two patches should “fix the most prominent problems gamers are facing on last-gen consoles” the company promised. “They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.”
In the meantime, CDPR is encouraging customers who are not “satisfied with their purchase” and not willing to wait for updates to ask for a refund, either through a digital console storefront or a brick-and-mortar retailer, or by contacting [email protected] through December 21. That policy follows reports that Sony had already begun honoring refund requests for the PS4 version of the game, echoing a similar offer when the PS4 version of Anthem failed to live up to technical expectations last year.
Last week, CDPR also added an epilepsy warning to Cyberpunk 2077 after an early reviewer suffered a grand mal seizure while playing the game. The developer says it is exploring “a more permanent solution” to let players limit their potential exposure to epileptic triggers in the game.